Office and Client Services Coordinator

About this role

Who we are:

Urbis is people focussed, and we want the best for our team, our clients, and our communities. We are a community of passionate problem solvers, sought out by clients for our fresh thinking and approach to their city-shaping projects. Our mission is to help create meaningful, sustainable cities & communities.

Urbis is an employer of choice for gender equality (EOCGE), recognised through the Workplace Gender Equality Agency (WGEA), and active participants in the Federal Career Revive Initiative which supports the attraction and retention of women returning to work after a career break.

We pride ourselves in empowering our employees and supporting them to be the best they can be. Here you will make a tangible difference and positive impact, while gaining incredible industry experience and broad ranging exposure to the most exciting work.

Urbis, Shaping futures your way!

The Opportunity: 

Urbis has an exciting opportunity for an Office & Client Services Coordinator to be a part of our mission to create an exceptional office environment in Perth!

Join us in a pivotal role where you'll collaborate with the Office Services Manager to provide outstanding client-centric service to clients, employees, and suppliers. Your keen attention to detail, organisational prowess, and time management skills will ensure seamless daily operations. Leverage your expertise to enhance the office experience, meeting client and staff needs, and delivering top-tier events.

You will:

• Ensure Urbis and Cistri (Urbis Group) procedures and systems are implemented to facilitate effective local office operations.
• Partner with the Office Services Manager in respect of the day-to-day operations of the office and where appropriate act as their representative.
• Provide nationally consistent and exceptional concierge experience to all internal and external stakeholders.
• Manage and coordinate all front and back-of-house facilities, meeting rooms (including bookings), kitchen and break out areas to ensure the highest standards of customer service are provided to all employees, visitors and external providers.
• Manage and regularly monitor the National Call Centre and voicemail system on a daily basis during business hours, transferring calls, voicemail messages and emails to the relevant staff member or business unit in a timely manner.
• Maintain stock levels of stationery, printing and kitchen supplies and order when required.
• Prepare new employee welcome packs to facilitate a best-in-class onboarding experience for all new hires and recommencements.
• Arrange and facilitate air travel, hotel accommodation and car hire requests via the travel booking system in line with the Urbis Travel policy.
• Plan and deliver client events, ensuring a seamless and memorable experience.

About you:

• RSA / Food Safety Training and/or certification strongly preferred
• Certificate/s in Hospitality
• 3-5 years' experience in a similar role preferred
• High School Completion Certificate – Senior Certificate or equivalent preferred
• Prior experience in airline, hospitality, hotelier concierge, corporate office or co-working space
• Competent in the use of Microsoft Office suite (particularly Teams, Outlook, Word and Excel)
• Events experience where you have planned and delivered client events of up to 70 participants would be beneficial

Why Urbis?

Urbis is committed to fostering an inclusive, flexible, and diverse work environment. We encourage applications from Aboriginal and Torres Strait Islander individuals and those returning to work after a career break. By joining us you will receive many benefits including:

• Salary continuance insurance, a generous parental leave policy, health & wellbeing programs and much more.
• Active mentorship by the best in the business, development of career goals and support in achieving them.
• Investment in ongoing training with all employees provided with an annual training budget.
• Monthly morning teas and regular social events to celebrate professional and personal wins.

Across all our sectors, you will play a part in shaping cities and communities. Bring your spark, and shape futures your way.

How to Apply?

If you are an enthusiastic candidate, with the desire to become part of a driven and highly professional team, click on “Apply for this job.”

#JoinUrbis

Recruitment Agencies - thank you for thinking of us.  We do endeavour to fill our opportunities through direct channels wherever possible, however, if we find that we do need agency assistance, we'll be in touch.