IT Support Technician

About this role

Who we are:

Urbis is people focussed, and we want the best for our team, our clients, and our communities. We are a community of passionate problem solvers, sought out by clients for our fresh thinking and approach to their city-shaping projects. Our mission is to help create meaningful, sustainable cities & communities.

Urbis is an employer of choice for gender equality (EOCGE), recognised through the Workplace Gender Equality Agency (WGEA), and active participants in the Federal Career Revive Initiative which supports the attraction and retention of women returning to work after a career break.

We pride ourselves in empowering our employees and supporting them to be the best they can be. Here you will make a tangible difference and positive impact, while gaining incredible industry experience and broad ranging exposure to the most exciting work.

Urbis, Shaping futures your way!

The Opportunity:

We are looking for a proactive and experienced IT Support Technician to join our Technology & Digital team in our Melbourne office. You will provide high-quality first and second-level support for all staff nationally across Urbis, as a part of our 8-person National IT Helpdesk.

The role will be supported by our experienced Service Desk Manager, as you proactively improve our colleague experience and help deliver “Simple & Easy” solutions.

You will:

• Promote the service desk brand though customer-focused support and engagement with staff at all levels of the business.
• Monitor and respond quickly and effectively to requests received through the Technology Service Desk.
• Be front and centre as the ‘go to' in the office for supporting the smooth-running of our client experience through our Microsoft Teams rooms and other brand-new technologies across the office.
• Assist in analysing and resolving hardware and software problems including performing technical assistance and support on all hardware and peripherals.
• Assist in system upgrades, installing, configuring and testing new systems and hardware.
• Promote technology literacy and awareness across the business on Urbis Collaboration technology tools (Microsoft Office 365, particularly Teams), including 1:1 coaching as required.

About you:

This role is ideally suited to someone with:

• Tertiary qualifications in Information Technology, Computer Science or equivalent.
• Experience working in an Office 365 environment enhancing collaboration and productivity using these tools - experience with 365 admin portals preferred
• Demonstrated strong technical skills in desktop operating systems, software installation and troubleshooting, mobile device configuration, audio visual technologies (ideal)
• Relevant experience in an IT support role involving frequent, direct contact with colleagues (Prior experience in a professional services firm is preferred but not mandatory).
• Experience with a variety of IT equipment, predominantly Microsoft applications and server tools, SCCM, Intune, and Laptops.
• Strong understanding of ITIL principles.

Why Urbis?

Urbis is committed to fostering an inclusive, flexible, and diverse work environment. We encourage applications from Aboriginal and Torres Strait Islander individuals and those returning to work after a career break. By joining us you will receive many benefits including:

• Salary continuance insurance, a generous parental leave policy, health & wellbeing programs and much more.
• Active mentorship by the best in the business, development of career goals and support in achieving them.
• Investment in ongoing training with all employees provided with an annual training budget.
• Monthly morning teas and regular social events to celebrate professional and personal wins.
• Across all our sectors, you will play a part in shaping cities and communities. Bring your spark, and shape futures your way.

How to Apply?

Are you ready to embark on a journey with some of the brightest minds in the industry? Are you passionate about making a difference for our clients, community, and team? If so, click on "Apply for this job." We'd love to learn more about you!

Please submit your resume along with a cover letter (maximum 2 pages) addressing the following questions:

1. Provide an example of a time when you identified an opportunity to improve a process or system at work? What steps did you take to implement your idea?
2. Describe a time when you encountered a problem at work. How did you take ownership of the situation, and what steps did you take to resolve it?

We look forward to receiving your application and discovering how you can contribute to our team!

#JoinUrbis

Recruitment Agencies - thank you for thinking of us.  We do endeavour to fill our opportunities through direct channels wherever possible, however, if we find that we do need agency assistance, we'll be in touch.